Frequently Asked Questions

  • What are the policies on visiting and Phone Use?

    Upon staff approval, visits and phone contacts are provided based on individual treatment plans. Visiting days are Sundays 1-4:30 p.m. and pay phones are available for use between program activities and groups.

  • What things are prohibited?

    Cell phones, vapes, computers, laptops, tablets, e-readers, Smart-watches, electronic devices of any kind, hair clippers/trimmers, aftershaves, cologne, perfume, any alcohol-based product (including mouthwash) or weapons.

  • Do I need any money?

    No. It is not necessary while in detox and residential treatment. However you may arrange for $20.00 to $40.00 maximum weekly if you prefer. We have soda machines and small snacks/candy available for purchase. All proceeds go back to the clients in the form of more snacks/sodas for purchase.

  • Do you offer family services?

    Yes. All family members are encouraged to work closely with our staff during the treatment process and are encouraged to attend our three-day Family Program.

  • May I bring prescription medication?

    Yes. Only current physician-prescribed medications in the original prescription bottle, in the client’s own name, with sufficient supply (or refills) for the length of stay in treatment.

  • What should the family do if there is an emergency at home?

    Family may contact counseling staff 24 hours a day, any day of the week.

  • Who should I contact to discuss legal concerns?

    Feel free to speak to any staff member and they will direct you to the appropriate person for help.

  • Is smoking permitted?

    In designated areas only. Vaping is not permitted on campus.

  • Should I bring my personal vehicle?

    In most circumstances, no, unless approved by staff prior to admission.

  • Do you take Medi-Cal?

    Yes, we are contracted with Riverside County Medi-Cal. If you have Riverside County Medi-Cal, you must go through the assessment and referral process through the CARES line @ (800) 499-3008

  • Do you take Medicare?

    Please contact the CARES line @ (800) 499-3008 for more information on placement for treatment within Riverside County.